We are here to help and would love to hear from you! Please get in touch with us at info@cienchiles.com for any additional questions.

Our sauces are 100 percent chemical and gum free. Which means that natural separation and discoloration may occur but give it a good shake and it will do.

Yes! Thanks to the low pH level (acidity) and hot-filling process our sauces are shelf stable for up to 12 months.

Yes please! This will keep your sauce fresher and more delicioso.

Absolutely! You can use them to sauté veggies and any type of protein, use them as a marinade, to make ceviches, cocktails… Get creative and share it with us @cienchiles

Mustard seeds, when they are processed, the naturally become bitter. Some batches might come out more bitter than others which is why we tried to balance that bitterness with acid and a touch of sweetness.

We accept all major credit cards.

After your orders are placed it takes about 2-5 business days to process and send it your way. You will receive a tracking number from us to let you know your sauces are on their way!

We are working on that! Currently shipping is only available within The United States.

If you did not receive an email confirming your order, please email us at info@cienchiles.com and we will be happy to fix that for you.

Oh no! We’ll make it up to you. Please email us at info@cienchiles.com so we can figure it out!

We can change your order quantities as long as your order has not been shipped. Please get in touch with us to find out more.

You will receive an email with a tracking number after your order has been shipped. Click on the tracking number to follow the journey of your sauces as they head out your way.

Please be sure all items you ordered have been shipped first by logging in to your account in our website. If your tracking number shows the item has been delivered please contact us @ info@cienchiles.com – we would be more than happy to help.

We would be happy to take your return as long as it complies to our return policy. Please refer to our return policy for further information.

We offer shipping through USPS only at the moment.

Please track your order through the confirmation link in your email.

Please contact us and we will make it right for you.

We would love to help. Please let us know as soon as you receive the defective unit so that we can make it better for you.

If the order has not already been shipped – we would be happy to change your order.